What Personal Information About Customers Does Hearing Wizard Collect?

We collect your personal information in order to provide and continually improve our products and services.

Here are the types of personal information we collect:

  • Information You Give Us:We receive and store any information you provide in relation to Hearing Wizard Services.
  • Automatic Information:We automatically collect and store certain types of information about your use of Hearing Wizard Services, including information about your interaction with content and services available through Hearing Wizard Services. Like many websites, we use “cookies” and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Hearing Wizard Services and other content served by or on behalf of Hearing Wizard on other websites.
  • Information from Other Sources:We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.

For What Purposes Does Hearing Wizard Use Your Personal Information?

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

  • Purchase and delivery of products and services.We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
  • Provide, troubleshoot, and improve Hearing Wizard Services.We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Hearing Wizard Services
  • Recommendations and personalization.We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Hearing Wizard Services.
  • Provide voice, image and camera services.When you use our voice, image and camera services, we use your voice input, images, videos, and other personal information to respond to your requests, provide the requested service to you, and improve our services.
  • Comply with legal obligations.In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment and bank account information for identity verification and other purposes.
  • Communicate with you.We use your personal information to communicate with you in relation to Hearing Wizard Services via different channels (e.g., by phone, email, chat).
  • We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads. To learn more, please read our Interest-Based Ads notice.
  • Fraud Prevention and Credit Risks.We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Hearing Wizard, and others. We may also use scoring methods to assess and manage credit risks.

What About Cookies and Other Identifiers?

To enable our systems to recognize your browser or device and to provide and improve Hearing Wizard Services, we use cookies and other identifiers.

Does Hearing Wizard Share Your Personal Information?

Information about our customers is an important part of our business, and we are not in the business of selling our customers’ personal information to others.

How Secure Is Information About Me?

We design our systems with your security and privacy in mind.

  • We work to protect the security of your personal information during transmission by using encryption protocols and software.
  • We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
  • We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal information. Our security procedures mean that we may ask to verify your identity before we disclose personal information to you.
  • Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs.
  • It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. We recommend using a unique password for your Hearing Wizard account that is not used for other online accounts. Be sure to sign off when finished using a shared computer. information on how to sign off.

Examples of Information Collected

Information You Give Us When You Use Hearing Wizard Services

You provide information to us when you:

  • search or shop for products or services in our stores;
  • add or remove an item from your cart, or place an order through or use Hearing Wizard Services;
  • download, stream, view, or use content on a device or through a service or application on a device;
  • provide information in Your Account (and you might have more than one if you have used more than one email address or mobile number when shopping with us) or Your Profile;
  • upload your contacts;
  • configure your settings on, provide data access permissions for, or interact with an Hearing Wizard
  • offer your products or services on or through Hearing Wizard Services;
  • communicate with us by phone, email, or otherwise;
  • complete a questionnaire, a support ticket, or a contest entry form;
  • provide and rate Reviews;
  • specify a Special Occasion Reminder; or

As a result of those actions, you might supply us with such information as:

  • identifying information such as your name, address, and phone numbers;
  • payment information;
  • your age;
  • your location information;
  • your IP address;
  • people, addresses and phone numbers listed in your Addresses;
  • email addresses of your friends and other people;
  • content of reviews and emails to us;
  • images and videos collected or stored in connection with Hearing Wizard
  • information and documents regarding identity, including Social Security and driver’s license numbers;
  • corporate and financial information;
  • credit history information; and

Automatic Information

Examples of the information we collect and analyze include:

  • the internet protocol (IP) address used to connect your computer to the internet;
  • login, email address, and password;
  • the location of your device or computer;
  • content interaction information, such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads, and network details for streaming and download quality, including information about your internet service provider;
  • device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;
  • Hearing Wizard metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files such as the file name, dates, times and location of your images);
  • version and time zone settings;
  • the full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs);
  • phone numbers used to call our customer service number; and

We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.

Information You Can Access

Examples of information you can access through Hearing Wizard Services include:

  • status of recent orders (including subscriptions);
  • your complete order history;
  • personally identifiable information (including name, email, password, and address book);
  • payment settings (including payment card information, promotional certificate and gift card balances, and 1-Click settings);
  • email notification settings (including Product Availability Alerts, Delivers, Special Occasion Reminders and newsletters);
  • recommendations and the products you recently viewed that are the basis for recommendations (including Recommended for You and Improve Your Recommendations);
  • your content, devices, services, and related settings, and communications and personalized advertising preferences;
  • content that you recently viewed;